Refund & Return Policy
Thank you for choosing Vape Right for your product needs. We are committed to providing you with high-quality products and exceptional customer service. To ensure that you are fully satisfied with your purchase, we have implemented the following return/refund/exchange policy:
All online sales are final. We understand that this may be inconvenient for some customers, but due to the nature of online sales, we cannot guarantee the quality of the product once it has left our facility.
For in-store purchases, we allow returns within 72 hours of the purchase date. To be eligible for a return, the product must be in its original packaging, unused, and in the same condition as it was when purchased. Customers must contact us within 24 hours of the sale if the product is defective or damaged. In this case, we will either replace the product or issue a full refund.
There are certain situations in which we may make exceptions to our return/refund/exchange policy. For example, if the product is defective or damaged upon arrival, we will replace it at no cost to the customer. If a customer receives the wrong product, we will exchange it for the correct one. We reserve the right to refuse any return or exchange that does not meet our policy criteria.
We understand that returning a product can be a frustrating experience, and we want to make it as easy and hassle-free as possible for our customers. If you have any questions or concerns about our policy, please do not hesitate to contact us. Thank you for choosing our company, and we look forward to serving you in the future.